This is the Privacy Policy of Stone Willy’s Kitchen and Stone Willy’s Pizza, the trading names of Rookway Food Systems Limited (company number 04148709), whose registered office is 4 Clay Pit Lane, Roecliffe, North Yorkshire, YO51 9LS (“we”, “us” or “our”) and sets out how we collect and process your personal data. This Privacy Policy also provides certain information that is legally required and lists your rights in relation to your personal data.
This Privacy Policy relates to personal data that identifies “you” meaning our customers, suppliers or individuals who browse our website and other individuals outside our organisation with whom we interact.
We refer to this information throughout this Privacy Policy as “personal data”, which is collectively all information the you submit to us in person, via our website or by telephone, including the personal and contact details (such as your first name, middle name, last name, username or similar identifier, title, date of birth, anniversaries and gender, billing address, delivery address, email address and telephone numbers) you supply when you contact us to pay a compliment, make a complaint or ask a general enquiry.
We may also create personal data about you, for example, if you contact us by telephone to make a complaint about our products or services, then we may make a written record of key details of the conversation so that we can take steps to address the complaint.
Please read this Privacy Policy to understand how we may use your personal data.
WHERE WE GET YOUR DATA FROM
We obtain your personal data from the following sources:
• Directly from you, either in person, via our website or email or by telephone.
• When you register for our newsletter
• When you request information on our services or products or for other marketing to be sent to you
• When you enter into a competition or promotion
• When you complete a survey from us or give us feedback
• Automated technologies, such as cookies, server logs and other similar technologies. We may automatically collect Information Technology Data about your browsing actions and patterns by using cookies, server logs and other similar technologies. Please see our Cookie Policy for further details.
• Third parties, such as:
– Analytics providers (such as Google).
– Providers of technical, payment and food delivery services (such as Verifone, mastercard, Deliveroo, Uber eats).
– Social media platforms (such as Facebook, Twitter and Instagram) e.g. when you share our content through social media, by liking us on Facebook, following or tweeting about us on Twitter.
– Publicly available sources (mainly applying to businesses and suppliers).
HOW WE USE YOUR PERSONAL DATA
We use your personal data for the following reasons:
• In order to perform our contractual obligations to you, including: processing and performing any food order placed by you; orders placed by us where you are a supplier; making or receiving payments, fees and charges; and collecting and recovering money owed.
• To comply with our own legal obligations i.e. health and safety legislation or to assist in a legal investigation.
• To manage our relationship with you, including: sending you important notices i.e. changes to our terms and conditions and privacy policy; to send you information you have requested; and to deal with your inquiries or complaints.
• To protect our business, deal with misuse of our website and comply with our security policies.
• To help ensure that our website delivers relevant content and advertisements to you and to measure the effectiveness of our advertising.
• To communicate with you about products or services that may be of interest to you, special events, promotions or prize draws and competitions and provide you with promotional offers (e.g. on your birthday). Only applicable when you have explicitly signed up to receive marketing communications from us (see point 4).
• For the use of data analytics in order to identify trends and measure effectiveness of promotional campaigns and advertising and in order to improve our website.
WHO RECEIVES THE PERSONAL DATA YOU PROVIDE TO US?
We do not sell your personal information or share personal information with third parties for their own direct marketing purposes, unless you give us permission to do so. When we give you notice, and you consent, we will share your personal information as you direct us to.
We may disclose the personal data you provide to us to:
• Our companies and affiliates or third-party data processors who may process data on our behalf to enable us to carry out our usual business practices. Any such disclosure will only be so that we can process your personal data for the purposes set out in this Privacy Policy
• HMRC, legal and other regulatory authorities, including those who request your personal data or to report any potential or actual breach of applicable law or regulation.
• External professional advisers such as accountants, auditors, bankers, insurers and lawyers.
• Law enforcement agencies, courts or other relevant party, to the extent necessary for the establishment, exercise or defence of legal rights.
• Third parties, where necessary, for the purposes of prevention, investigation, detection or prosecution of criminal offences or the execution of criminal penalties.
• Third parties operating plugins or content (such as Facebook, Twitter, Instagram) on our website which you choose to interact with.
We may, for strategic or other business reasons, decide to sell or transfer all or part of our business. As part of that sale or transfer, we may pass information we have collected and stored, including personal information, to anyone involved in the sale or transfer.
MARKETING COMMUNICATIONS
If you have agreed to receive marketing communications from us, you can later opt out by following the opt-out instructions in the marketing communications we send you.
You can also opt out by contacting us via email at: info@stonewillyspizza.co.uk or post to: 4 Clay Pit Lane, Roecliffe, North Yorkshire, YO51 9LS
If you do opt out of receiving marketing communications from us, we may still send communications to you about your transactions, any accounts you have with us, and any contests, competitions, prize draws or sweepstakes you have entered.
HOW LONG DO WE STORE YOUR PERSONAL DATA FOR?
We will store your personal data for the time period which is appropriate in accordance with our data retention policy. We will only hold your personal data for so long as is necessary for us to do so. We keep the length of time that we hold your personal data for under continual review. These reviews take place annually.
KEEPING YOUR DATA SECURE
We will use technical and organisational measures to ensure that we safeguard your data, including measures to deal with any suspected data breach. If you suspect any misuse, loss or unauthorised access to your data please contact info@stonewillyspizza.co.uk immediately.
YOUR RIGHTS IN RELATION TO YOUR PERSONAL DATA
Subject to applicable law including relevant data protection laws, you have a number of rights in connection with the processing of your personal data, including:
1. The right to access. To request access to the personal data that we process or control.at any time. We will not charge you for any such data provided, unless your request is “manifestly unfounded or excessive”. Where we are legally permitted to do so, we may refuse your request and provide reasons why your request has been refused.
2. The right to correct. To request the correction of any inaccuracies in your personal data or to request that incomplete data is completed.
3. The right to erase. To request, on legitimate grounds as specified in law, the erasure of your personal data that we process or control.
4. The right to restrict. To request restriction of the processing of your personal data that we control or limit the way in which we use it.
5. The right to object. To object on legitimate grounds, as specified in law, to the processing of your personal data, including where we use it for our legitimate interests..
6. The right to data portability. The right to receive your personal data in a structured, commonly used and machine-readable format and to have your personal data transferred to another controller, to the extent applicable in law.
7. The right to complain. You have the right to lodge complaints regarding the processing of your personal data with the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at ico.org.uk.
You may not transfer any of your rights under this Privacy Policy to any other person. We may transfer our rights under this Privacy Policy if we reasonably believe your rights will not be affected.
You can contact us at any time about our Privacy Policy by emailing us at info@stonewillyspizza.co.uk or writing to us at: 4 Clay Pit Lane, Roecliffe, North Yorkshire, YO51 9LS
We reserve the right to make changes to this Privacy Policy from time to time so please check it regularly. Any changes will be immediately posted on this website and you are deemed to have accepted the term of the Privacy Policy on your first use of the website thereafter. This version was published on 12 February 2020.
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